# Abuse procedure

Category: [General](https://www.cloudvip.com/en/faq/general.md)
Source page: [https://www.cloudvip.com/en/faq/general/abuse-procedure](https://www.cloudvip.com/en/faq/general/abuse-procedure)
Keywords: abuse

For any kind of illegal activity or network abuse, please contact abuse@cloudvip.net

Complaints sent to any other POC will be ignored. 
 
All reports MUST include: 
* src IP 
* dest IP (your IP) 
* dest port 
* Accurate date/timestamp and timezone of activity 
* Intensity/frequency (short log extracts) 
* Your contact details (phone and email) 

Without this information (metadata), we will not be able to identify the correct owner of the IP address at that time.